MediQri: Conversational AI Voice Agent for Doctor Appointment Booking

Developed by Genesys Research Lab, MediQri redefines how patients book doctors. By embedding advanced Artificial Intelligence directly into the booking process, MediQri eliminates the friction of phone trees, hold times, and after-hours voicemail, allowing a patient to simply call, say what they need, and walk away with a confirmed slot on the right doctor's calendar, at any hour of the day or night. Key Features & Capabilities AI-Powered Natural Language Booking: Patients book in plain speech, saying who they want to see, what they need, and when they're free, and the assistant handles the rest through conversation, with no menus, no "press 1," and no waiting on hold. A booking that would take a five-minute call with a receptionist completes in under a minute. Reliable, Verified Appointments: Every booking is confirmed against the clinic's real schedule before it's made, so patients never leave a call with an appointment that doesn't actually exist. Requests for times outside clinic hours or in the past are caught and gently redirected to a workable slot. Per-Doctor Scheduling: Each appointment is booked with a specific doctor, respecting their own working hours, calendar, and specialty, with double-booking protection so two patients are never given the same slot. Conversational Slot Negotiation: When a patient's preferred time isn't free, the assistant doesn't dead-end. It offers the nearest available alternatives, handles open-ended requests like "anything Tuesday morning?" or "who's available soonest?", and keeps the conversation going until a real appointment is locked in. Multilingual Patient Access: MediQri notices the patient's language mid-sentence and switches to speak and listen in it, supporting 8+ languages including English, Hindi, Spanish, French, German, Italian, Portuguese, and Japanese, so a language barrier never stands between a patient and a doctor's appointment. Patient Recognition: Returning patients are recognized by their phone number, greeted by name, and booked with awareness of which doctor they saw last and when, turning a cold call into a continuation of their care. Instant Confirmation & Fewer No-Shows: Every confirmed booking sends an immediate SMS confirmation, followed by an automatic reminder before the visit, directly targeting the no-shows that waste a clinic's most expensive resource: doctor time. Answers Grounded in the Clinic's Own Information: Questions that come up mid-booking, such as which doctor treats what, clinic hours, insurance, or how to prepare for a visit, are answered from the practice's own information only. The assistant never invents prices, policies, or medical advice, and passes the call to human staff the moment a request goes beyond booking. Effortless Setup: A practice describes itself in a single plain-English paragraph, and MediQri builds its own configuration, including doctors, specialties, hours, and common questions, producing a working appointment assistant in minutes rather than weeks of setup. Call Insights & Booking Analytics: Every call is automatically summarized into what the patient wanted, whether a booking was completed, and anything staff need to follow up on, feeding a live dashboard of appointments, call volume, languages spoken, and the clinic's busiest booking hours. Staff can update clinic information at any time, and the assistant knows it on the very next call.