Orderly: Conversational AI Shopping Assistant for Multi-Vendor Marketplaces

Developed by Genesys Research Lab, Orderly redefines how users interact with digital marketplaces. By embedding advanced Artificial Intelligence directly into the ordering experience, Orderly eliminates the friction of traditional browsing and menu navigation — allowing customers to simply talk to the platform and get exactly what they want. Key Features & Capabilities AI-Powered Natural Language Ordering: Customers interact in plain English — asking questions, browsing menus, customizing orders, and checking out entirely through conversation, with no manual navigation required. Text-to-SQL RAG Engine: A Retrieval-Augmented Generation pipeline semantically matches user queries to database schema using FAISS vector search, then generates precise SQL queries via Google Gemini — delivering accurate, real-time data responses. Multi-Vendor Marketplace Support: Seamlessly handles restaurants, grocery stores, and pharmacies under one unified platform — with full support for menus, deals, ratings, delivery estimates, and store browsing. Conversational Cart & Order Management: Users add items, choose sizes and toppings, apply deals, and complete checkout through natural dialogue — with multi-step pending state handling for complex customizations. Persistent Session Intelligence: Redis-backed conversation memory and cart state survives page refreshes and server restarts, ensuring a consistent, uninterrupted user experience across sessions. Voice-Enabled Interface: Built-in speech-to-text input and text-to-speech responses allow fully hands-free ordering, powered by the Web Speech API and a dedicated TTS endpoint.